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Deloitte Ghana Recruitment 2022 portal

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Deloitte Ghana Recruitment – Deloitte Ghana Recruitment is currently ongoing. Qualified and interested candidates who are willing to work for Deloitte Ghana are recommended to submit their applications using via this platform. Read on for additional information on how to apply for job openings and other relevant details.

Deloitte Ghana Recruitment

About Deloitte Ghana Recruitment

The biggest private professional services network in the world is Deloitte.
Around 286,200 professionals in more than 150 countries show their dedication to a common goal every day by striving to be the gold standard of excellence and making an effect that matters.

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We are hiring for the role listed below.:

Job Title: Assistant Manager – Technology Support

CompanyDeloitte
PositionAssistant Manager – Technology Support
LocationKumasi, Ghana
Job typeFull-Time
SalaryNot Specified

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Role Responsibilities at Deloitte Ghana Recruitment:

  • Manage and monitor SLAs
  • Manage day to day performance of the team
  • Leave Management, Schedule Management to ensure smooth operations
  • Review daily/weekly/monthly stats for the performance of the respective team
  • Provide coaching and mentoring to Senior Coaching analysts and Frontline analysts
  • Be a mentor and assist in training other analysts
  • Identify training opportunities and work with the training team to develop training materials and deliver training as needed
  • Handle escalated customer contacts
  • Acts as a Performance Management Counsellor in year appraised based on the need of the business line
  • work towards improving talent survey engagement scores and drive initiatives.
  • Maintain relationships with other support groups external to the Contact Center in addition to vendors and carriers
  • Maintain good relationships with our client teams
  • Review timesheets of the team members
  • Provide input for hiring decisions
  • Should act as coach, mentor, and career counselor for team members and help them achieve their goals
  • Flexibility to work within different shifts mostly Rotational as GCC Technology works 24 x 7

Qualifications required Deloitte Ghana Recruitment

  • Minimum of 7 – 8 years of Call Center experience in a contact center with a minimum of 2 – 3 years experience in handling 15 – 20 FTEs
  • Any bachelor’s degree is required with a master’s degree being an added advantage.
  • Excellent interpersonal and communication skills, business acumen, the ability to adapt to change, and experience in contact center tools.
  • Leadership and organizational abilities Desired.
  • Excellent people-handling skills with expert knowledge of contact center operations.
  • Proven ability to support internal or external business clients
  • Self-motivated, team player, action and results-oriented
  • Excellent organization skills with the ability to multitask. Expert problem solver. Effectively use knowledge and training to resolve issues with good reporting skills.
  • A flair to serve the employees living servant leadership principles
  • Previous experience working with Global teams is an advantage
  • Understanding the contact center industry, client relationship, understanding market trends, and having a strategic mindset to grow the business and solve problems.
  • Experience with recruiting and performance evaluation processes
  • Ability to perform under pressure
  • Willingness to work rotational shifts including night shifts and working on weekends.

How to Apply For Deloitte Ghana Recruitment

Application is done via the Portal, Interested applicants should CLICK HERE to apply

Application Deadline: 30th November 2022

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